Privacy Policy

1. Introduction

Makebell Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered legal assistance services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and contact information
• Professional credentials and law firm affiliation
• Account credentials and authentication data
• Payment and billing information
• Communication preferences

2.2 Legal Documents and Content

When using our services, you may provide:

• Legal documents for analysis or drafting assistance
• Meeting recordings and transcripts
• Research queries and legal questions
• Case information and client data (with appropriate consent)

2.3 Technical Information

We automatically collect:

• IP addresses and device identifiers
• Browser type and operating system
• Usage patterns and service interactions
• Error logs and performance data

3. How We Use Your Information

We use your information to:

• Provide and improve our AI-powered legal services
• Process documents and generate legal content
• Authenticate users and maintain account security
• Communicate about service updates and support
• Analyze usage patterns to enhance user experience
• Comply with legal and regulatory requirements

4. Data Security and Protection

4.1 Security Measures

We implement enterprise-grade security including:

• End-to-end encryption for all data transmissions
• AES-256 encryption for data at rest
• Multi-factor authentication for user accounts
• Regular security audits and penetration testing
• SOC 2 Type II compliance standards
• ISO 27001 information security management

4.2 Data Location and Transfer

Your data is primarily stored in secure data centers within Hong Kong. When data needs to be transferred internationally for processing, we ensure adequate protection through approved transfer mechanisms and contractual safeguards.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in limited circumstances:

• Service Providers: Trusted third parties who assist in service delivery under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to users)
• Consent: When you explicitly authorize disclosure

6. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services to your account
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain service security and integrity

Legal documents and sensitive content are typically deleted within 90 days of processing completion, unless longer retention is required by law or requested by the user.

7. Your Rights and Choices

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests

8. Hong Kong Privacy Laws

We comply with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong and other applicable privacy laws. Our practices are designed to meet the standards required for handling personal data in Hong Kong's legal and business environment.

9. AI and Machine Learning

Our AI systems are designed with privacy in mind:

• We use privacy-preserving machine learning techniques
• Personal identifiers are removed or anonymized during AI training
• We do not use your confidential documents to train general AI models
• All AI processing respects attorney-client privilege

10. Cookies and Tracking

We use essential cookies for service functionality and optional cookies for analytics and user experience improvement. You can control cookie preferences through your browser settings or our cookie preference center.

11. Children's Privacy

Our services are designed for legal professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Your continued use after such notice constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: